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Although the COVID-19 pandemic has been disruptive for businesses, it has brought some vital lessons as well. Most importantly, the regressive situation has made businesses realize that they need to update and fix their current technology sooner rather than later. In companies that were initially unprepared for the sudden remote transition, leadership teams are now going the extra mile for planning and implementing the requisite upgrades.
These adjustments and alignments are not going to happen out of compulsion like they did when the pandemic first struck. Rather, these are conscious choices that would make your business future-ready, no matter how things pan out in the post-pandemic world. To start with, you need to make a checklist of the desirable upgrades for your company. Here are some recommended for businesses that want to gear up for the new normal.
Investment in innovative Cloud and SaaS tools
The biggest challenge that companies faced with the remote transition was about connecting a whole lot of employees working remotely. The current premise infrastructure for most organizations is not capable of meeting the digital needs of the entire workforce. With remote operations becoming a norm for most businesses, there is a need to consider migration to the cloud and SaaS tools.
These tools can help organizations to embrace new work practices and unload the burden from the existing infrastructure. At the same time, they can drive high productivity and ensure seamless collaboration between the remote resources, no matter how large the size of your workforce is.
Moving to the digital-first model
Whether you run a retail store or operate a financial services company, a digital-first approach does not remain a choice. You cannot expect the foot traffic to resume for a foreseeable future. Being prepared to serve your customers through digital channels is the only way to survive and thrive in the future. Embrace e-commerce to retain your customers and keep your business up and running.
For service-based companies, a digital app that lets customers connect with you and access services anytime and from anywhere is the best move. If you haven’t gone digital till now, you must do it sooner rather than later.
Implementation of security and monitoring
As employees work remotely and customers use digital modes of transactions, security and monitoring are more important than ever. You cannot afford to risk confidential corporate data and customer information. Having professional IT support to ensure cybersecurity and continuous monitoring is important to be stress-free. Unless you have someone covering the threats, you will not be able to focus on other aspects of the business.
These professionals ensure that there are no loose ends that employees can exploit to steal data. Also, they offer assistance and guidance to prevent accidental breaches as well.
Learning and employee engagement with technology
Continuous learning is the key to growth for any business and it will become all the more important in the post-COVID world. An upgrade for your employee training and learning systems is a must as you will probably not be able to conduct sessions and meetings in-house as usual. Right now, it is time to invest in remote learning management applications that train and engage the employees.
These apps not only have the potential to enhance employee productivity through upskilling but also can boost retention in the long run. Loyal employees who stay with your business through the crisis can lift the load and steer the ship through the storm.
The automation move
Another tech upgrade that is widely recommended for businesses of all sizes and from all domains is process automation. The workplaces of the future will be very different, with fewer people on the floors to align with the social distancing guidelines. If your organization has several repetitive processes, and automation solution is the best technology upgrade to invest in. It will reduce the dependence on the human workforce and bring efficiency and cost-effectiveness in the business processes. Overall, it is going to be a massive move from the legacy systems to innovative modernization.
Nothing matters more than survival and recovery right now and the right technology investment covers your business on both the fronts. This is the apt time to assess your challenges and opportunities so that you can decide the solutions you need and want. You will need to be selective about the tech upgrades considering the cost constraints. So make sure that you choose wisely and implement them with agility to get your company on the road to recovery and growth in the new normal.